Privacy Policy

1. Introduction

The Jordan Express Tourist Transportation Company – JETT is committed to protecting the privacy of users of its online platform. This policy explains the types of data we collect when you use the platform, the purposes of its use, and your rights regarding it.

2. Data We Collect

We collect the minimum data necessary to complete booking and luggage-addition services, including:

• Identity and travel data: full name, passport or official document number, nationality, and travel date.

• Contact data: phone number and email address, used to send booking confirmation and verification codes.

• Booking and luggage data: number of passengers, number of extra bags, and trip details.

• Payment data: processed through approved payment service providers; we do not store full bank card details.

• Technical data: IP address, browser and device type, and platform pages visited.

3. Purposes of Data Use

• Completing bookings, issuing tickets, and adding luggage.

• Verifying user identity through verification codes and preventing fraudulent use.

• Contacting you regarding your booking status or any changes to your trip.

• Improving platform performance and user experience through usage analysis.

• Complying with applicable legal and security requirements in the Hashemite Kingdom of Jordan.

4. Sharing Data With Other Parties

We do not sell or rent your personal data to any party. Sharing is limited to what is necessary to provide the service or what the law requires:

• Relevant official and security authorities at King Hussein Bridge upon lawful request.

• Electronic payment service providers to complete payment transactions securely.

• Technical service providers (hosting and messaging) under binding confidentiality agreements.

5. Cookies

We use essential cookies to operate the platform and maintain your booking session, in addition to optional analytical cookies. You can accept or decline non-essential cookies via the cookie notice, and you may also delete them from your browser settings at any time.

6. Information Security

We apply technical and organizational measures to protect your data, including encrypted connections, restricted access privileges, and monitoring of unauthorized access attempts. However, absolute security cannot be guaranteed for any method of transmission over the internet.

7. Data Retention Period

We retain booking data for the period necessary to provide the service and meet accounting and legal requirements, after which it is deleted or anonymized.

8. Your Rights

• Request access to your personal data held by us.

• Request correction of any inaccurate data.

• Request deletion of your data unless there is a legal obligation to retain it.

• Withdraw your consent to optional processing at any time.

9. Contact Us

If you have any inquiry or request regarding this policy or your personal data, you can reach us by email:

• privacy@jetts-jo.com

10. Changes to This Policy

We may update this policy from time to time, and the updated version will be published on this page with a revised last-update date.