Cancellation & Refund Policy

1. Scope of This Policy

This policy covers all bookings and extra luggage purchases made through the online platform of the Jordan Express Tourist Transportation Company – JETT.

2. Cancellation by the Traveler

• A cancellation request must be submitted before the trip's scheduled time through approved support channels, citing the booking number.

• If canceled 24 hours or more before the trip: the booking amount is refunded after deducting electronic processing fees.

• If canceled less than 24 hours before the trip: cancellation fees may apply according to the approved operating policy.

• In case of a no-show: the ticket is automatically canceled with no entitlement to a refund.

3. Cancellation or Postponement by the Carrier

When a trip is postponed or canceled by the Carrier for any reason, the passenger may choose one of the following two options:

• Rebook on an alternative trip at the earliest available time with no additional fees.

• Receive a full refund of the amount paid for the ticket.

4. Extra Luggage

• The value of extra luggage may be refunded if its associated booking is canceled before the trip's scheduled time.

• The price of extra luggage is not refundable after the transport process has ended or the bus has departed.

5. Non-Refundable Cases

• Being denied entry or exit for security reasons or insufficient travel documents.

• Failing to show up at the specified date and time of the trip.

• Violating safety guidelines or general conduct rules that require removing the passenger.

• Electronic processing fees, which are non-refundable where applicable.

6. How to Submit a Refund Request

• Contact the support team through the platform, including the booking number, passenger name, and trip date.

• The request is reviewed and responded to within a maximum of 3 business days.

• Upon approval, the amount is refunded to the same payment method originally used.

7. Time to Receive the Refund

After a refund request is approved, the amount typically arrives within 7 to 14 business days, depending on the bank's or payment provider's procedures.

8. Contact Us

For any inquiry regarding the Cancellation & Refund Policy, email us at:

• privacy@jetts-jo.com